One person runs this shop, so your email goes to a real inbox rather than a ticket queue. I answer within 2 business days, usually sooner.
If your question is about an existing order, please include your order number — it's in your confirmation email and looks like #1001. If something arrived faulty or misprinted, attach photos: one of the whole garment laid flat, one close-up of the problem. That usually lets me sort it out in a single reply instead of three.
Before you email
These come up most often and are answered already:
- Which size should I order? — the size guide lists garment measurements for every item.
- Where's my order? — see delivery timings in the FAQ. Tracking can take 24–48 hours to start updating.
- Can I return it? — the refund policy covers what's replaceable and what isn't.
Business details
JP DESIGN
Calgary, Alberta, Canada