Politique de remboursement

Last updated: 15 August 2026

Every item at JP DESIGN is printed to order. Nothing sits on a shelf — your garment is made specifically for you after you check out. That keeps waste down and lets us offer designs you won't find elsewhere, but it also shapes how returns work. Please read this before you order.

Made-to-order items

Because each item is produced for a single customer, we do not accept returns or exchanges for buyer's remorse — that includes ordering the wrong size, changing your mind about a colour, or simply not wanting the item after it arrives. We cannot restock or resell a made-to-order garment.

To avoid sizing problems, please check the size guide before ordering. Measurements are listed for every garment we sell. If you are between sizes or unsure, email us at inquiry@jackpati.com before you place the order and we will help you choose.

What we do replace or refund

We stand behind the quality of what we ship. Contact us and we will replace the item free of charge, or issue a full refund, if any of the following apply:

• Print defects — the artwork is misprinted, off-centre, faded, cracked on arrival, or does not match the product listing.
• Manufacturing faults — holes, broken stitching, split seams, faulty drawcords or other defects present on arrival.
• Wrong item or size shipped — you received something different from what your order confirmation says.
• Damage in transit — the item arrived damaged or the package was destroyed in shipping.

You do not need to ship the item back to us in these cases. We will usually ask for photographs instead.

How to make a claim

1. Email inquiry@jackpati.com within 30 days of the delivery date.
2. Include your order number and clear photographs showing the problem — for print issues, please photograph the whole garment laid flat as well as a close-up of the defect.
3. We will respond within 2 business days. If the claim is approved we will send a replacement at no cost to you, or refund you in full — your choice.

Claims made more than 30 days after delivery may still be considered at our discretion, but we cannot guarantee a remedy, as our production partner's own defect window closes at that point.

Refunds

Approved refunds are issued to the original payment method in Canadian dollars. Once we process the refund it typically takes 5–10 business days to appear on your statement, depending on your bank or card issuer. We do not control that timing.

Original shipping charges are refunded when the fault is ours. They are not refunded where an order was undeliverable because of an incorrect or incomplete address supplied at checkout.

Lost or undelivered parcels

If tracking shows your parcel as delivered but you have not received it, please check with your household, building manager and local post office first, then contact us within 30 days of the marked delivery date and we will investigate with the carrier.

If an order is returned to us because the shipping address was incorrect or incomplete, we can reship it once you cover the cost of the second shipment, or refund the item price less shipping. Please double-check your address at checkout — we cannot change it once production has started.

Cancellations and changes

Orders can be cancelled or changed only before production begins, which is usually within 24 hours of checkout. Email inquiry@jackpati.com as soon as possible with your order number. Once an item has entered production we cannot cancel it, because it has already been printed for you.

Sale and clearance items

Discounted items are covered by exactly the same defect and damage protections described above. A sale price does not reduce your rights where an item is faulty.

Your statutory rights

Nothing in this policy limits any rights you have under the Consumer Protection Act (Alberta) or other applicable Canadian consumer protection law, including your right to receive goods that match their description and are of acceptable quality.

Contact

JP DESIGN
Email: inquiry@jackpati.com
Calgary, Alberta, Canada